Kindship
Plan Management
NDIS Provider
NDIS Provider
Plan Management, done differently.
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What families are saying about Barb.
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FAQs
For now, Barb is exclusively available to Kindship Plan Management members. Our goal is to offer her assistance to all families navigating childhood disability eventually. As your Plan Manager, we use our insights to personalise Barb's guidance, ensuring it aligns perfectly with your child's individual goals, support needs, and NDIS budget. Our commitment lies in providing practical tools like Barb to support and enhance your journey through the NDIS.
Great question! Firstly, we’ve built Barb, and she knows more about disability and the NDIS than every other plan management company combined. And secondly, all of our staff are parents and people with disability experience. When we say “we get it, " we really do. You can be confident that our advice and support come from a deep knowledge of the NDIS and the highs and hard of a disability journey.
Nope. If you have an NDIS plan, you are eligible for plan management funding. If it’s not already included in your plan, we can help you apply for it.
You sure can. To switch providers, you just need to send a short email request and wait out the notice period (usually about 30 days). During this time, your current plan manager will continue to look after your plan as usual.
If you’d like to switch to Kindship, we’ll give you a handy auto-generated email template to send to your current service provider after you sign up.
We’ll schedule a call with one of our friendly member support team members, who will chat with you about plan management and what “making the best of the NDIS” looks like for you and your family.
We’re registered to provide plan management services to NDIS participants of all ages across Australia.
We understand and expect your NDIS journey to come with questions. We also appreciate those questions tend to pop up outside of office hours. That’s why we’ve taken a proactive approach to member support.
Barb is available 24/7 on the Kindship app. Her knowledge of the NDIS is vast, and we’ve yet to meet a general NDIS question she couldn’t answer. For those questions that require a deeper dive into your particular situation, you can contact us via email or call us on our 1300 number during office hours.
There’s so much to say in response to this question. Firstly, and we feel, importantly, all of our staff are parents raising children with disabilities, so, as far as “experience” goes, we’ve got some serious skin in the game.
Secondly and just as importantly, we’ve partnered with one of the largest NDIS-approved software companies, Credability Systems, to license their Planability tool to manage our invoice processing, and chartered accountants oversee all of our (and their) work. If you’re curious about Planability, you can read more about this system here https://credsys.com.au/planability/
We take your privacy and data security seriously. Like, seriously, seriously.
Here’s how:
* Limited access: We are a small team and operate on a ‘need-to-know’ basis. Your data is only seen by staff members responsible for delivering your Kindship experience.
* Two-step identification: That’s a fancy way of saying that we strictly control and track who has access to our internal systems.
* De-identification: Before we use external systems to analyse your data, we remove or classify any information that could be linked to you and your family.Still curious? You can read our full Privacy Policy and Terms and Conditions on kindship.com.au/policies
