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One of the most frustrating things we hear from parents and carers navigating the NDIS is:
“My OT recommended an iPad/body sock/noise-cancelling headphones… but the NDIS won’t fund it!?”
We get it. You trust your therapist (as you should), and you know these things can make a huge difference. But here’s the frustrating truth: just because something is helpful—or even recommended—doesn’t mean it meets the NDIS funding rules.
Why the Pushback Happens
The NDIS looks at every request through its “reasonable and necessary” lens. Even if something is amazing for your child’s wellbeing, they won’t fund it if they decide it’s:
🚫 An everyday household item
🚫 Something a typical household would be expected to have
🚫 Not directly tied to your NDIS goals or disability needs
For example:
- iPads – Often considered mainstream tech unless you can clearly prove it’s essential for disability-specific communication or therapy.
- Noise-cancelling headphones – Excellent for sensory needs, but often seen as common items many households own.
- Fidgets/body socks/swings – Great for regulation and play, but usually categorised as everyday or recreational.
“But My Cousin’s Friend Got One Funded!” 🙄
We’ve all heard these stories. And yes, sometimes they’re true—but often there’s more to it. Sometimes approvals happen by mistake. Other times, there’s additional evidence or unique needs that made the case stronger. And, let’s be real, some people love sharing their NDIS wins without all the details.
How to Strengthen Your Case (If You’re Applying Anyway)
If your OT recommends something and you want to go for it:
✔️ Link it clearly to your NDIS goals
✔️ Provide detailed reports showing it will reduce the need for other, more expensive supports
✔️ Show it’s essential—not just “nice to have”
✔️ Explain why cheaper or mainstream alternatives won’t work
Will it still be a gamble? Sometimes, yes. But a strong case can make all the difference.
The Bottom Line
We know how disheartening it is to have something recommended and then knocked back. But the NDIS has very clear boundaries on what’s considered “reasonable and necessary,” and many helpful items get classed as everyday expenses.
The best thing you can do? Stay informed, work closely with your providers and plan manager, and lean on your community for real talk and support while you navigate it all. 💛
📺 Want to go deeper?
We cover this topic in detail—including lots of real-life examples—in our “Can I Buy It?” webinar, recorded on August 5th, 2025. Please note: NDIS rules can change quickly, so the information was correct as of that date.
👉 Watch the webinar recording here https://streamyard.com/rz7378xmcv83
