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We’ve had a few chats in the Kindship community lately about replacement supports—and honestly, it’s no wonder they cause confusion.
One parent told us they thought it meant you had to apply to replace something you already had… like swapping out a broken printer for a shiny new one.
Totally understandable (and pretty logical, really)… but that’s not what the NDIS means.
Let’s break it down, Kindship-style.
The Simple Explanation
When the NDIS talks about replacement supports, they don’t mean “new version of the same thing.” They mean replacing one type of support with something different that still helps you meet the same goal.
For example:
Your child’s therapist usually prints out visual aids for sessions. Instead of paying the therapist to do that every time (which adds up!), you might apply for a printer at home so you can print them yourself.
You’re basically replacing a human service with a piece of equipment or item that can do the job just as well (or better) — and save money in the long run.
The Reality Check
Here’s what you can’t do: apply for any item you fancy and call it a “replacement support.”
Here’s what you do need to know:
- You’re not applying for more funding — you’re asking to use your existing funding differently.
- The new item must give equal or better outcomes than the support you’re replacing.
- It must cost the same or less than the current support.
- It has to be linked to something already in your plan and be reasonable and necessary (yep, the NDIS magic phrase).
Hot Tips for Applying
While the NDIS Replacement Support Request Form says you don’t need extra evidence… in real life, a supporting letter from a therapist or professional can make your case much stronger.
Think of it as giving the NDIS decision-maker a clear, simple “yes” path.
Handy to include:
- How the item will replace the current support
- Why it’s more cost-effective
- The outcomes it will help you achieve
How to Apply
Grab the Replacement Support Factsheet
Download the Replacement Support Request Form
Submit it via email, post, or in person to the NDIS.
💡 Want to see this in action?
We pulled a short clip from our “Can I Buy It?” webinar co-hosted with Hayley from Alee Disability Support, where we break down replacement supports in plain English. It’s quick, clear, and might just make the penny drop.
🎥 Watch the snippet here: https://youtu.be/iE-S9ZPwptI
Note: Information correct as of 5 August 2025 — NDIS rules can change, so always check the latest guidance for your situation.
